Frequently Asked Questions

Find answers to common questions about shopping at SurfMoto A'telier.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and other payment methods available at checkout through our secure payment processor.

Q: Is it safe to shop on your website?
A: Yes! We use secure SSL encryption to protect your personal and payment information.

Q: Can I modify or cancel my order?
A: Please contact us immediately at surfmoto@outlook.com if you need to modify or cancel your order. Once an order is processed, we may not be able to make changes.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1-2 business days and typically arrive within 3-7 business days depending on your location in the Philippines.

Q: Do you ship internationally?
A: Currently, we only ship within the Philippines. International shipping may be available in the future.

Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this number to track your delivery.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 7 days of delivery for unused items in original packaging. See our Return & Refund Policy for full details.

Q: How do I exchange an item for a different size?
A: Contact us at surfmoto@outlook.com and we'll help arrange an exchange, subject to availability.

Products

Q: Are your products authentic?
A: Yes! We only carry authentic products from Deus Ex Machina, SA1NT, and Critical Slide Society.

Q: How do I know what size to order?
A: Check the product description for sizing information. If you need help, contact us and we'll assist you.

Q: Will you be adding more products?
A: Yes! We're constantly updating our collection. Follow us on social media or subscribe to our newsletter for updates on new arrivals.